Shipping Policy
Thank you for shopping with Wellstrum! We are dedicated to bringing you unique and high-quality products that support your journey to wellness. This policy outlines everything you need to know about how we handle shipping.
Our goal is to be as transparent as possible. We partner with talented artisans and suppliers from around the world to source the best products for you. This means your order will be shipped from our global partners, primarily located in China.
Order Processing Time
All orders are processed and dispatched from our partners' warehouses within 1-3 business days after you place your order.
"Processing time" includes order verification, quality checks, and packaging. You will receive a notification email once your order has been shipped.
(Please note: Business days do not include weekends or holidays.)
Estimated Shipping Time
Once your order is processed and shipped, the journey to your doorstep begins. Because we ship directly from our global partners to offer you the best value, shipping times are a bit longer than average.
- Estimated Delivery to USA, Canada, UK, Australia & New Zealand: 5 - 12 business days
- Estimated Delivery to Other International Destinations: 5 - 20 business days
While we strive to deliver your order within these windows, please note that these are estimates. Factors such as customs processing, postal service delays, and holiday seasons are outside of our control and may impact the final delivery date.
Your patience allows us to offer unique products at an exceptional value. We believe they are worth the wait!
Shipping Rates
To thank you for your patience, we are proud to offer Free Standard Shipping on all orders! We want to make our products as accessible as possible without any surprise fees at checkout.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will become active within 2-4 business days.
You can use this number to track your order's journey on our website or directly on the carrier's site. Please allow some time for the tracking status to update after the initial dispatch.
Customs, Duties, and Taxes
Wellstrum is not responsible for any customs duties, taxes, or import fees that may be charged upon your package's arrival in your country. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your local customs office for more information on potential fees.